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FAQ

I’ve set a budget for my present, but how do I choose the stone?

This is the first and most important question when you are choosing a present. The stone you choose will be the result of a combination of four parameters, also known as the 4 C’s: Carat (weight of the stone), Cut (the proportions of the stone), Colour and Clarity. You will have to choose whether you prefer a bigger sized stone with a combination of lower Colour (more yellow tinted) and/or lower Clarity (more inclusions in the stone), or a smaller stone that is colourless (D, E or F colour ) with almost or no inclusions at all.
In order to make your life easy, FULLCUT only selects and offers fine-cut diamonds with the highest combinations of colour and clarity. Furthermore our stones are certified by I.G.I the International Gemmological Institute based in Antwerp.

 

I’ve heard of the 4C’s but don’t truly understand what they mean. In layman’s terms, what are a diamond’s 4C’s?

carat
The carat weight is simply the mass (size) of the diamond. The price of a stone is not based on the size of the diamond alone. The value of a diamond increases exponentially in relation to carat weight, since larger diamonds are rarer. This being said, other factors (such as Cut, Colour and Clarity) come into play when determining the price of a diamond.
FULLCUT sells diamonds ranging from 0.04 ct to 0.25 ct

cut
This refers to the proportions and finish of a polished diamond. Proportions are the size and angle relationships between the facets and different parts of the diamond. Finish includes polish and details of facet shape and placement. A well-cut diamond will internally reflect light from one mirror-like facet to another and disperse and reflect it through the top of the stone. The better cut the stone, the better the sparkle, or ‘brilliance’.
FULLCUT only sells fine cut diamonds.

color
The color of a diamond is ranked on a scale from ‘D’ down to ‘Z’. A ‘D’ colour is the top colour grade (colourless) and a ‘Z’ – would mean that stone has a noticeable tint of colour, typically yellow. If though, the stone has a greater colour saturation than a ‘Z’, it is considered a Fancy Coloured Diamond and is graded on a separate scale. It is also far more valuable. Most coloured diamonds are yellow and brown. More rare are pink, blue and red.
FULLCUT sells diamonds that fit the two highest colour categories: River (D,E and F colour) and Wesselton (G and H colour)

clarity
Most diamonds, with the exception of flawless diamonds, have natural imperfections, commonly referred to as ‘nature’s fingerprints’. Inclusions can be white, black or colourless. Most inclusions are undetectable by the human eye and can only be seen with 10x magnification. Diamonds are ranked on a scale from ‘internally flawless’ (no inclusions visible under 10x magnification) to ‘included ‘(eye visible inclusions).
FULLCUT sells diamonds that fit the two highest categories of clarity: VVS (VERY VERY SMALL INCLUSION) and VS (VERY SMALL INCLUSION)

 

What is the plastic credit card that is included in the package?

This card is a full diamond grading report by the International Gemmological Institute (I.G.I) of Antwerp.

 

How does an international diamond certificate helps me?

A diamond grading report adds an increased comfort level to your purchase. Since the quality of your purchase has been independently verified, you can feel assured that you have made a wise purchase and that you have received exactly what you have paid for. Moreover the diamond certificate ensure you that the gem you bought is a natural grown diamond. A diamond grading report by independent labs, such as I.G.I are recognized worldwide.

 

Do I have to pay for the shipment?

No, the shipment cost is on us.

 

How long is the delivery time?

The delivery time is 3 working days from the purchase day. For express shipping please contact our customer.

 

What is the return policy?

If for any reason you are not satisfied with your purchase and decide to return it, you can do so within 14 days from the day you received, subject to the following conditions:

  1. The sealed box containing the diamond must be untouched and in its original condition.
  2. The packaging box (the internal and the external part) must be undamaged and in its original condition.
  3. The certificate must be in its original condition.
  4. The return shipment is on the customer’s account and has to be taken care by him.

 

In case of return, how is the refund process?

Once we received the package and we established that all the above conditions are met, we will refund the money within a maximum of 7 working days.

 

I made a purchase and never received the product. What is going on?

Every FULLCUT diamond has a double warranty. One is from the shipment company (XXX) who is responsible for any undelivered pack. The second is the Paypal guarantee: if you didn’t receive your parcel, Paypal will refund you the money within XX working days.

 

I ordered a diamond of 0.05 ct and I got a 0.07 ct. What does it mean?

It can happen that a requested stone is not available at the moment of the purchase. FULLCUT is committed to automatically provide you with an upgraded diamond: this could be a higher weight and/or higher clarity and/or higher colour.

 

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